If you want to make a reservation we kindly ask you to provide the following details. Fully name & address, if possible a mobile phone number, special dietary requirements (e.g. vegetarian food or no fish eater) and everything else that may be good for us to know in advance. Please advise us on the place you stay at if you need transfers as well as the drop-off place/s and times.

When booking activities or accommodation you will receive an order confirmation and an invoice. Please read the order confirmation as soon as you have received it. The order confirmation is your agreement with LapplandMedia & PhotoAdventures AB and includes the price, programme and terms that you have agreed with LapplandMedia & PhotoAdventures AB. If something is incorrect please contact us immediately.

All cancellation must be in writing. Cancellations can be made at no cost up to 14 days from the time of booking by sending an email to info@lapplandmedia.se. Cancellation between 15 days from the booking date and 60 days before arrival will be charged at 20% of the bookings total amount. Cancellations within 60 days of arrival will be charged at 100 % of the bookings total amount.

If people are not able to come on our tours due to travel restrictions from your own country, any transit country or due to the rules in Sweden due to Covid-19 we will move your booking to a similar date or a date you choose for 2021/2022. This without any extra cost for you. Due to the agreement with the hotels/lodge and activity companies we will need to make this decision latest 31 days prior to the tour depature. We ask you to check your own travel insurance to make sure you are covered if you have medical reasons for your cancellation. One tip is to review your travel insurance. Most companies provide extended travel protection at a low extra cost that reimburses your expenses if you yourself get symptoms of Covid-19 and can not come.

Due to the Covid-19 pandemic, you must be symptom-free to participate. If you have any symptoms that may be related to the coronavirus Covid-19, you should stay at home. You must be symptom-free at least 48 hours before travel. The guide / organizer has the right to deny you participation if you show symptoms that can be related to Covid-19. It is your own responsibility to ensure that you have travel, sickness and cancellation insurance. Check with your insurance company exactly what is included and if there are any exceptions for Covid-19.

We do have a minimum number of guests on our tours according to the product information for the tours. I you are the only guests at the tour and not fill the minimum number; we make a reservation against carrying through the tour. You will be informed if the tour is cancelled latest 45 days before the tours starting date.

The guests participate on our tours at their own responsibility. We advise the guest to sign their own travel- and accident insurances. In event of an accident on our cameras an excess of maximum SEK 5 000 per incident/camera will be charged to the person who was using the camera. Please make sure you are covered also if you need to cancel the tour due to eg. medical reasons as our deposits are non-refundable and cancellations within 60 days of arrival will be charged at 100 % of the bookings total amount.

For credit card payments to us to be as secure as possible, information is sent encrypted. This means that the information is sent via a secure connection and that your credit card information can not be seen by third parties. We work with an authorized payment partners DIBS regarding our credit card payments. Our partner check directly with the bank that the credit card is valid for purchase. Your credit card details are processed by our partner in the manner provided for in the international security standard PCI DSS, developed by credit card companies like Visa and MasterCard. This means that your credit card information is processed according to the strictest safety standards. If you pay by credit card, we reserve the right to verify your identity.

To confirm the booking 20% of the total amount has to be paid against invoice within 14 days from the date of reservation. If the booking is made less than 14 days before tour departure/customer’s arrival date, payment of the total amount has to be carried out immediately. Final payment is due 60 days prior to departure day. If LapplandMedia & PhotoAdventures AB has not received the total amount within the stated dates the booking will be cancelled automatically.

Payment to our bank account:

The selling of package tours is regulated in the Swedish Travel Guarantees Act. The purpose of the Act is to protect travellers if a travel arrangement is cancelled or interrupted. The Act applies to anyone who sells package tours. The fact that we have arranged a travel guarantee means that you can get compensation if any part of your package trip or interconnected travel arrangement is canceled if we were to suffer insolvency. The fact that we have arranged a travel guarantee means that you are entitled to compensation for the part of the package trip or the interconnected travel arrangement for which we are responsible and which have not been completed.